I’m Erika, a UX designer, researcher, & strategist at Capital One. Previously @ startup Beacons, Guardian Life Insurance, nonprofit Better Housing Coalition, nonprofit Higher Achievement, and Hewlett Packard Enterprise.
Reducing dropoff during card provisioning • Capital One • Dec. 2024 to Jun. 2025
Led the end-to-end iterative design and research process for a patent-pending virtual card provisioning experience. By simplifying a complex workflow and partnering closely with product and engineering, I reduced drop-off by 87%.
Identifying pain points in split payment experience
• Capital One • Jan. 2024 to Oct. 2024
I was the lead researcher and designer of this feature, shaping the experience from user flows to high-fidelity prototypes through usability testing and iterative design. This feature launched to associates in January 2025.
Allowing Professionals to Protect Their Income • Guardian Life Insurance
• Summer 2021
As a UX Design Intern at Guardian Life, I helped make the insurance enrollment experience more educational and personalized. I designed the wireframes starting from the user landing on the enrollment page to choosing their coverage plan.
Helping influencers increase user engagement on their websites • Beacons • Winter 2020
As a Product Design Intern at Beacons, I designed the end-to-end flow for users to add new pages to their personal website, manage the pages, move blocks between pages, and design how visitors to their website navigate between pages.
Making the Cornell Campus More Accessible • Cornell DTI Project Team
• Spring 2021
A web platform that improves the experience of CULift riders, drivers, and administrators. CULift is the shuttle service used by students with mobility disabilities.
Fashion for All Abilities • Cornell Medium Design Collective • Spring 2020
A website to help those living with disabilities find stylish clothing. Involves user research and low-fi to high-fi prototypes.
Taking Control of Your Content • Cornell App Dev Project Team • Spring 2020
A feature to help users take control over their Tik Tok feeds. Involves user research, low-fi to high-fi prototypes, and usability testing.
Helping Users Find Support They Need • Hewlett Packard Enterprise • Summer 2020
A UX case study about designing a knowledge center and help menu during Hewlett Packard Enterprise internship. Involves competitive analysis and low-fi wireframes.