I’m Erika, a product designer with a focus on interaction design and research and a background in fintech. Previously @ Capital One, nonprofits Better Housing Coalition and Higher Achievement, Guardian Life Insurance, YC startup Beacons.ai, and Hewlett Packard Enterprise.
Reducing Drop-Off with a Smarter Virtual Card Provisioning Experience • Capital One • Dec. 2024 to Jun. 2025
Owned the iterative design and research of a patent-pending virtual card provisioning flow that launched in August 2025, simplifying a complex workflow and reducing drop-off by 87%, resulting in $140M annualized spend from 58K customers.
Streamlining Bill Splits: Requesting from Multiple People at Once • Capital One • Jan. 2024 to Oct. 2024
Led design and research for a feature that now drives 30.5% of transactions across 3.6M users, shaping the experience from scoping through usability testing, iterative design, and developer handoff. Launched to associates in Jan 2025.
Centralizing authentication and enrollment across commercial banking • Capital One • Jan. 2023 to Jul. 2023
Conducted user research and translated research into insights to inform user flows and high-fidelity design of cross-platform (web, mobile) centralized MFA enrollment and authentication flows across commercial banking products for 80K+ active credentials.
Streamlining Scholarship Applications with Empathy Research and Service Blueprints • Better Housing Coalition • Mar. 2023 to Jun. 2023
Led empathy research and mapped current- and future-state service blueprints to redesign Better Housing Coalition’s scholarship application process, reducing friction for applicants and improving operational efficiency.
Allowing Professionals to Protect Their Income • Guardian Life Insurance
• Summer 2021
I redesigned the high-fidelity enrollment experience for supplemental income insurance from landing page to plan selection to make insurance choices more educational and personalized for a Fortune 500 insurer serving 29M customers.
Helping influencers increase user engagement on their websites • Beacons • Winter 2020
As one of two founding designers at Beacons.ai, I designed 0→1 flows for creating and managing website pages, selling products through a shopping widget, and defining site navigation—supporting growth from 16K to 3M+ users and a #2 Product of the Day on Product Hunt.